Returns Policy

Returns Policy main image Returns Policy image


Returns Policy

This policy applies to all customer orders for the supply of goods by K.S Computer Technology ("KSOnline" or K.S.).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods, you may be entitled to a remedy after the expiry of the manufacturer's warranty period.

This policy is not intended to exclude or limit any statutory rights which a customer may have.

Change of mind returns

The customer may return goods to K.S for change of mind and obtain a credit:

Except for specially purchased products or products specifically tailored for the customer's requirements, found it cheaper somewhere else, did not like the purchase or had no use for it which may not be returned

Provided that for office supplies, software, the customer does so within 14 days of delivery and for technology, business machines, and print and promotional materials the customer does so within 7 days of delivery

Provided a return authorisation is obtained from K.S in advance of goods being returned

Provided the goods are in their original packaging, unopened, of a current make and model, and otherwise as new and in a saleable condition; and

On the basis that risk in the goods remains with the customer until received by K.S.

Please note that for change of mind returns a restocking or return fee of 15% may be charged by K.S.

Defective goods and incorrect deliveries

Any goods, which are damaged or defective, delivered after their "use by" or "best before" date, or which are not otherwise in accordance with the customer's order, may be returned to K.S within a reasonable time after delivery. Within 7 days of the delivery date, K.S must be notified of delivery errors including non-delivery, delivery of incorrect quantities or incorrect goods.

The customer will have the benefit of any applicable manufacturers' warranties in respect of goods to the extent permissible and K.S will provide all reasonable assistance to facilitate a customer's warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.

For all warranty claims, the customer may contact the relevant supplier or K.S.  If a product is determined faulty through no fault of the customer, then K.S will facilitate repair or replacement of the product or offer a refund upon approval from the manufacturer.

Important Customer Information

Repair Notice: Where K.S accepts for repair or on behalf of a repairer, goods capable of storing user-generated data, the customer acknowledges that the repair of that product may result in the loss of customer data. Customers are advised to keep a hard copy of any important data and remove all sensitive information prior to submitting goods for repair.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Limitation of Liability: K.S will not accept a returned product where in its reasonable opinion the product is not faulty, the customer has caused the product to become unacceptable or failed to take steps to prevent the product from becoming unacceptable or where the product has been damaged by abnormal use or use not in accordance with manufacturer's instructions. K.S reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy K.S shall not be liable for collateral, consequential, indirect, incidental or exemplary damages, or any lost profits, loss of data or loss of use, related to the goods.

Contact Us

For product returns or warranty claims please contact our customer support team via phone anywhere in Australia on 02 9568 5588 or via email You must contact Customer Support and obtain a Return Advice number before sending goods back to K.S.