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Terms and Conditions


Customers are required to read and fully understand our company purchasing and payment terms and conditions, and warranty terms and conditions before purchasing. Customers purchasing from us are assumed to have agreed to
all these terms and conditions. We reserve our rights to make changes to these terms and conditions without prior notice.

How to Order


1. Visit our website www.ksonline.com.au

2. Choose any products and add them to shopping cart using the "Add to Cart" button.

3. The "Show Cart" on the top right hand corner of the page will indicate the number of items and total purchase amount.

4. Customers can go to "Show Cart" to change quantity or remove items; or customers can keep navigating the website to add different items to the shopping cart.

5. Customers can go to their shopping cart to "Check out" when finish shopping.

6. Customers need to fill in billing information, and confirm that our terms and conditions are understood and agreed and then click on "Submit Registration". Existing customer can log in with their user name and password to proceed. New customers may register for a new account to proceed. A registered account is also required if they would like to submit their warranty claim online in future.

7. Confirm purchase details, billing information and shipping information. If shipping information is different from billing information, customers can edit shipping information by clicking on the "Shipping Address" that is in red. Otherwise choose "Default" and then click on the "Next" button.

8. Select Shipping Method.

9. Double check purchase details, and customers can leave a note to us in the dialogue box. If everything is correct, customers can confirm the order by clicking on the "Confirm Order" button.

10. An confirmation email will be sent to the selected email address and our sales staff will contact you shortly.


For items we do not hold stock and need to be ordered from suppliers will require minimum 10% deposit to secure the order. For special or rare or scarce item we require minimium 50% or full deposit to secure the order. Deposit in these regards is strictly non-refundable and non-transferable, except in case the order is
voluntarily cancelled by K.S. Computers then full deposit will be refunded.


Payment Method and Purchasing


We accept Visa, Mastercard, EFTPOS, cheques, money order, Internet direct deposit and cash.

There is 2% bank charge on Visa and Mastercard transactions. Payment by cheques and money order will require three to five working days to process before order dispatched. Internet direct deposit will require two to three working days to process before order dispatched. GOODS WILL ONLY BE DISPATCHED OR PICKED UP UPON FULL PAYMENT RECEIVED.

Cheque or money order are made payable to: K.S. Computer Technology P/L


Internet Direct Deposit Details:

Stanmore Branch:

Bank: Westpac Banking Corportion

BSB: 032 011:

ACC: 114 157

Name: K.S. Computer Technology P/L

Auburn Branch:

Bank: ANZ

BSB: 012 205

ACC: 9024 82053

Name: K.S. Computers Auburn

Full payment must be received before order dispatched otherwise it remains property of K.S. Computers.

K.S. Computers reserve the right to cancel, postpone or retain order at any time if there is reasonable believe that the purchase is suspicious, or full payment cannot be received or transaction is non genuine.

Prices and availability displayed online are for indication only and are subjected to change without any prior notice. Customers are recommended to check with salesperson prior to place an order.

We do not take responsibility for goods once sent by courier. Quality and services provided by courier are beyond our control so customers are recommended and encouraged to purchase with courier insurance.

Online listed prices will be different from indoor shop prices since extra services are provided in shop.


Cancellation


Cancellation of an order must be made as soon as possible subjected to manager's authorization. Customers must cancel an order on phone with store manager for an authorization. K.S. Computers reserve the right not to authorize a cancellation. Customers are responsible to shipping cost and 30% restocking fee to cancel goods already been dispatched. Cancellation of special ordered item, or customized items will incur 50% restocking fee. Customers must retain full packaging and ensure there is no physical damage at time of returning the goods for cancellation. K.S. Computers may not authorize cancellation of goods with opened packaging. If goods are found damaged when we receive them cancellation will be revoked and full payment is still charged. Exchange of goods or refund will only be given after received items are confirmed to be with full packaging and without physical damage.
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